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Home > One Big Thing Accomplished Today - Ting

One Big Thing Accomplished Today - Ting

November 29th, 2014 at 02:54 am

I had my Ting capable phone for awhile now - been using it mainly as an extra device for PerkTv. I got my SIM card a couple weeks ago ...

Today though was the big day when I knew I'd have a good amount of time to work on making the switch from AT&T to Ting.

I ran into some issues when putting in the SIM card. The online instructions didn't say anything about needing to put the sim card in the little plastic piece that came out of the phone. So ... I got the SIM card stuck in the phone. Oops.

Thankfully there is a smartphone repair shop here - so I went over there and the guy had it fixed for me in five minutes. No charge!

I got home and started the activation process. Ran into a problem. I got a great customer service rep - named Clint. He helped me get my phone activated.

As soon as it was activated, I saw that it was going to have a much better connection in my apartment than ATT - so I decided to port my number.

Clint let me know all I needed was my ATT account number.

Another hiccup - I couldn't log in to my wireless account - it kept sending me to my defunct Internet account. So Clint told me he'd send me an email detailing what we'd done so far, and then once I had the info I needed, to email him. (He was willing to wait, but I didn't know how long it would take.)

Fifteen minutes later after a bunch of annoying stuff, I had my account info and emailed Clint.

He called me about five minutes later. He then started the porting process.

I was told it could take six - 24 hours - but during this time I could still use my number on my ATT phone.

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About then is when NE came over and we went out to do some errands. We got back about two hours after I started the porting process.

I had an email telling me that the porting was finished!

I had a bit of trouble finishing the process - mainly because of user error (couldn't remember my Ting password and then forgot to do the final step to finish activating my phone.) Clint was so helpful the whole time.

Now I just have to wait to see what my final bill from ATT will be. I have a $50 credit on my account from the previous time I 'tested' Ting, so my first month at least will be free.

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I would give major kudos to Ting's customer service!

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I wasn't able to do the other thing I wanted to do today - make a doctor's appointment. The place I want to try out was closed. So I'm going to call on Monday during my lunch break.

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Had a very different Thanksgiving. NE and I were invited over to his friend's house. I'd never met his wife and stepson before. His friend had done all the cooking (I brought my corn pudding a sparkling grape juice) His stepson barely even acknowledged our presence - he had his head in his phone 99% of the time. As did the mom ... We sat in the living room eating off tv trays while eating and watching tv .. the whole time.

So very different from what I'm used to.

4 Responses to “One Big Thing Accomplished Today - Ting”

  1. MonkeyMama Says:
    1417232069

    Ting is so great with the customer support! I love how they e-mail everything too. We did spend a lot of time on the phone with them when we switched but they were always very helpful. I don't know why they always say 24 hours - I don't if it's ever taken like an hour for us to activate a phone or to port over a number.

    I suppose you couldn't get the $100 deal today because you had Ting before? I saw lookingforward's post and remembered that is why we switched exactly one year ago.

  2. FrugalTexan75 Says:
    1417232223

    Yes, I couldn't get the $100 deal because mine wasn't a new account. Otherwise I would've had to eeny miney mo to choose whose link. Smile

  3. PauletteGoddard Says:
    1417232489

    Sounds like Ting doesn't have an offshore call-center that escalates calls to whoever scored above 500 on the TOEFL. VirginMobile blocked my credit card because I asked for a fix to the payment form to allow apostrophes. More incentive for me to switch.

  4. FrugalTexan75 Says:
    1417232679

    Paulette - Tings CS is fantastic! The longest hold time I've had is maybe two minutes - and they apologize once it reaches 90 seconds. They really bend over backwards to help do things right. I would highly highly recommend them.

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