So I went to church this morning and after church needed to go to the library to return my books (two weeks overdue!) I had a very vague idea of how to get to the library after having been there once.

I opened up AT&T Navigator and did the search for library, picked the one I wanted, and then hit Drive To. As soon as I did that, instead of giving me the directions, a message popped up saying "Your account has expired. Call xxx0xxxx0xxx." I was very annoyed at this point. I'd used the app about two weeks ago and had not been given ANY indication that my subscription was about to expire, nor had I received any notification of any kind on my AT&T bill. (The subscription I had was charged to my phone bill annually - I assumed on auto renewal because the last time it renewed automatically.)

So I called the phone number. The first time I got disconnected. I called back again. I could barely hear the CS rep even with my volume on high. I explained to her that I had a yearly subscription and that I'd received a message that it was expired and wanted to know what was going on. She preceded to check my most recent bill and didn't see a charge for it. I explained to her at least three times that I had the annual subscription before she finally *got it*.

After putting me on hold for a good 10 - 15 minutes, she comes back on and tells me that the feature had been removed from my phone. When I asked her why, she could not explain it to me, but just kept repeating that it had been removed from my phone. Then she told me that I had to install the app and choose my subscription plan. I told her several times that the app was *already* on my phone and had worked just fine two weeks ago. She just kept repeating that I had to install the app!!!

I was getting *seriously* ticked at this point and realized that I wasn't being very nice, so apologized to her for shouting. Then I told her that I thought it was totally ridiculous for me to have to delete my current app (thus losing all my stored data) and reinstall it again just to resubscribe. I was also worried that I'd need WiFi to do it (that took several times and several rewordings for her to get what I was concerned about.)

Finally I pretty much hung up on her (not really ... I told her that it was apparent she couldn't help me and that I'd figure it out on my own. -- I just could not deal with talking to her a second longer.)

So I delete the AT&T Navigator app from my phone, and then go to the app store. The app has a two star rating! Hah! I left kind of a nasty review (no bad words, just let it be known that I was ticked and why.) Then I reinstalled it. When I opened it up it asked me for my phone number, and then asked for a six digit verification code which would be texted to me. I waited at least 20 minutes for the stupid code to be sent (it finally arrived about 20 minutes ago, nearly two hours after I requested it.)

I got tired of waiting so I went back to the app store and read some of the reviews. One reviewer mentioned that TeleNav which is what AT&T Navigator runs on, was available in the app store and cost 1/3rd of AT&T Navigator! So I checked it out. Happily I found out that not only was it less than AT&T Navigator, but that it was on sale! Instead of paying $70 a year for the voice turn by turn directions, I am now getting the *same exact service* for $10 a year!!!

I think what upset me the most about all this is that as a seriously directionally challenged person I have come to rely on the GPS app extensively. I *could* have easily found my way directly home from where I was, but what if it had happened at night in an unfamiliar area?? To unceremoniously lose access to an app I rely heavily upon without any kind of notice, is just inexcusable to me.

**I realize that I probably way overreacted to this. I'm not really sure why ... I usually can handle things like this much more calmly. I don't remember ever having gotten this upset on the phone talking to a CS rep.
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Unfortunately my upsetedness caused me to want soda and chocolate, and I ended up going to Walgreens where I got stuff. I bought some Allegra too, but ended up spending $16 on pure junk over and above my grocery budget. I wish I wouldn't do stuff like that and could figure out something else to do when I'm that upset. Ugh.