A couple weeks ago I got a disconnect notice from AT&T due to the past due payment of $175. That $175 charge was due to two 10-10 phone calls made to Cuba in May - minus a $15 credit from the 10-10 company.

A phone technician came out shortly after I received the original bill and confirmed that there was a problem with my phone wires - they had somehow become crossed with another persons phone line. I was credited for all the extra local distance phone calls made (97 over my alloted 25/month) - the next month I had to call again, and was credited for another 15 local calls over my alloted 25/month. (I use my landline ONLY for DSL and Tivo.)

At&T customer service is and was wonderful and has attempted to help me get this resolved however they can.

The 10-10 company on the other hand has been completely unhelpful and completely obtuse and obstinate and HORRIBLE! AT&T has of now taken the charge off my account so I won't see it anymore on my bills from them, and won't receive anymore disconnect notices. The charges are being reversed to the 3rd party 10-10 company.

If my dealing with this particular company today are any indication of what will happen once I get a direct bill from them . . I'm in for more headaches and hassles. BUT I AM NOT going to pay those charges!!

I spoke with a rep first today of the 10-10 company who kept repeating that their company had given me a $15 credit back in July and that is all they can do. So, I asked to speak to a supervisor. The supervisor said the same thing. I asked her if it mattered at all to her that the phone calls were NOT made by me nor anyone else that has ever been in my household. She just kept repeating that the phone calls were made from my number and all they could do was issue me a $15 credit.

I got so fed up because it was going nowhere, that I finally just hung up.

The lady I spoke with at At&t told me that once I'm direct billed by the 10-10 company I'll have to contact them directly once again and see if they'll budge any at that point. Most likely they won't, so then my next step will be to contact the Public Utility Commission or the FCC. Either of those agencies will be able to contact At&T for my account records and will easily see the validity of my story - and hopefully put an end to this saga once and for all.

So, that's how I spent the better part of an hour of one of my few vacation days this year.