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Personal Responsibility - Does anyone have it anymore??

July 5th, 2016 at 06:35 pm

What a wonderful first day back at work after a long weekend. Not.

Starts off with a mentally challenged man making rude gestures at me while telling me he's not stupid and that he could do any of our jobs better than we can ... No idea what prompted this - I hadn't even had a chance to say good morning to him before he started off ..

Then multiple calls of complainers ...

Then I realize that I put a $5 bill in the $1 bill section, but got distracted before I could move it to the right place. Guess how much the cash box was off? $5. first time I've been off in months. Ugh.

Then of course ... the sinus headache....

Topped off by the lady who had called last month about losing her bus pass and wanting us to replace it for her for free. When she was told that our policy is that we are not responsible for lost passes, she ranted about how illogical and stupid that ws to me on the phone for ten minutes, and then when I transfered her to the bus driver supervisor, she ranted to him for ten+ minutes - finally ending that she was going to contact the mayor about our stupid policy.

So ... she shows up today just after I finished counting the cash and realizing that I was short $5. My head was pounding. There was 8 minutes left to go.

She asks me if I remembered her calling about her lost pass. I told her that I talk to a lot of people in a month, so sorry, I didn't . Then she says she'd found her pass, so had "let it go." Then proceeds to rant and rave for ten+ minutes about how stupid and illogical our policy is. Acting like she expected me to agree with her.

One particular gem ... someone losing their pass isn't the fault of the bus company, nor is it the fault of the person who bought the pass - it's an act of God. So of course the bus company should refund or replace the pass. I wanted to say - Are you out of your mind? Seriously? On what planet is you losing your pass an act of God?

Finally at 4:33 she says that she has to get out of there. My boss wasn't much help .. just came by as she was leaving to tell me it was time to log out and go. Gee, really? How about telling this lady her ranting time was way past up.

I plan on asking her if I can tell this lady if she dares show her face again, that she needs to buy her pass elsewhere. I do NOT want to deal with her again.

(I'd reiterated multiple times that this is our policy. Did no good. She just wanted to rant.)

Then after work I call back our insurance agent about the plumber claim. She told me that they won't cover it (the broken faucet) because the inspection report said that it needed to be replaced because it was about to fall off. Huh?? We were told it was leaking and might need to be replaced, but nothing about it about to fall off ... oh well.) While on the phone with her I stuck my foot in my mouth and told her that we hadn't liked our realtor C very much - one reason being that we had felt like we'd kind of been pushed along in the house deal - for instance, being told to not ask for any thing to be fixed that wasn't major in the inspection report otherwise the deal might fall through. Not to mention that we'd both felt like we did nearly all the legwork of finding places, and he did nothing until we actually had a house to make an offer on .. Too late, I remembered that she had been suggested by our realtor C.

Oops. I plan on sending her an email tomorrow apologizing - not for what I said, because it truly was how DH and I feel - but that she wasn't really the right person to say it to. We hadn't planned on saying it to anyone really - just not recommending C as a realtor if anyone ever asked us.

Then I get home and in the mail is a bill for some labwork I had done back in February I think. I'd gotten a bill for it previously, and called to explain about the name change on my insurance. Apparently I need to call again - because they are still trying to charge me for the full $270.

Ugh. I hate talking on the phone!

I have a doctor's appointment on Monday. Presumably to discuss the labwork with the high platelet/lymphocyte count. But I also plan on bringing up my sinus headaches/allergies and pushing the doctor to help me get something figured out other than what I'm already doing (which only seems to work some of the time.) These sinus headaches are making my life miserable.

10 Responses to “Personal Responsibility - Does anyone have it anymore??”

  1. LuckyRobin Says:

    Sorry you had such a rough day of it. I wouldn't apologize about the realtor. As someone who does business with that realtor they ought to know how people feel about them.

  2. Sukanya Says:

    That sounds like the worst day ever. The woman who lost her pass should not have behaved like that. Even if the policy was illogical(which was not) what can you do in that matter. She should have tried to understand the situation and the fact that "act of God" was her mistake. I hope your headache get well soon. Take care of yourself.

  3. snafu Says:

    I used to teach a course called 'Coping Effectively With Difficult People' as a training segment at the city, at a department store and for community Adult Ed programs. There a several excellent books likely available as e-book at your library. It's very old but I liked R Bramson 's version. If you want to earn some extra $$$, it's likely still a popular topic for adult ed Saturday school.' I notice people are more stressed and incredibly rude to people trying to fulfil a service.

    I don't understand your medical system but would it be effective to create a paper trail by e-mailing details to Insurance to support phone calls since clerks can so easily ignore phone generated work?



  4. livingalmostlarge Says:

    Oh gosh what a rough day. Maybe tomorrow will be better.

  5. CB in the City Says:

    Sometimes I wonder if anyone has personal responsibility any more. Besides me. It seems like it's now okay to shift the blame ALL the time, and to be exceptionally rude, too. People used to want to have class. Does no one have class any more?

  6. alice4now Says:

    I think that I would have to develop a whole new skill set for dealing with the public if I had a job with the public like yours, I couldn't do it.

  7. SecretarySaving Says:

    Have you thought about working at a school library again or being an aide, administrative staff?

  8. FrugalTexan75 Says:

    Thanks everyone.

    I usually can deal with people like that better - just when I get these headaches, It's all I can do to just try to focus on what I'm doing.

    CB - Class. Ha. Let's just say that I deal with many people who don't know what that is.

    SS - If most days were like this, then I wouldn't be staying much longer. But yes, I have thought about it.

  9. My English Castle Says:

    I need to take snafu's class.

  10. PatientSaver Says:

    she sounds like a loony tune.

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