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Home > Chase - New Customer Service Method?

Chase - New Customer Service Method?

February 24th, 2009 at 03:28 am

So this morning after calling about Cobra (yes, I can just put the account number on the memo line) and figuring out what was going on with my work in Texas login, I got dressed for my workout.

Before heading to the gym to workout though, I stopped by Chase to make a deposit. I was hoping to be in and out in 5 to 8 minutes or less. Preferably less.

Remember - I'm dressed to go workout.

So, I go in to the lobby and fill out a deposit form. I'm standing in line for less than a minute, when one of the ladies who has a cubicle desk asks me if she can help me. I tell her I'm here to make a deposit. She tells me that she can help me - so I go sit at her desk.

The manager comes over and takes my deposit for me. (Where's that bug eyed smilie when you need it?) Somehow it comes up about how I was laid off . . . and at least *15* minutes later I am finally able to get out of there!

On the one hand, it was really good personal service. But, on the other hand, all I wanted to do was make a deposit and scadoodle!

I actually had to cut my workout a little short due to how long it took.

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I haven't had any responses yet on any of the Craigslist postings I responded to yesterday. I went through some more tonight, but didn't see any possibilities.

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I may have another person signing up at the gym under my credit. Big Grin Yay!

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I wrote a post today on

Text is Adopting a Nursing Home Resident. and Link is http://thesinglefrugalton.today.com/2009/02/23/show-you-care-by-adopting-a-nursing-home-resident/
Adopting a Nursing Home Resident.

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Today's Accomplishments:
1. Cobra ---check
2. Work in Texas (WIT) -- check
3. bank deposit --- check
4. exercise (30 min) check
5. Gym from 11:30 - 5 -- check
6. Craigslist -- check
7. cleaning -- working on it

Tuesday's Goals:
1. Go to WIT for Census jobs testing (A.M.)
2. Go to WIT for WIA orientation -see if qualify (P.M.)
3. Mail resume/cover letter to job op
4. exercise (even just 10 minutes)

8 Responses to “Chase - New Customer Service Method?”

  1. lfe Says:
    1235447217

    Well that's much better than waiting in a long line and watching the teller count money at super slow speed. if only the manager was around to watch!

    I make all my deposits to the atm now, unless there's no line up.

    correct me if i'm wrong but do u mean u went to the gym from 11:30 am to 5pm?

  2. frugaltexan75 Says:
    1235447357

    lfe -

    True, it could have been worse. Smile
    Yes, I was at the gym from 11:30 - 5, but I wasn't working out during that time. Smile I was working AT the gym.

  3. Amber Says:
    1235447983

    At BoA while your in line a rep comes up and take your deposits hand you a written receipt and that's it, short and sweet

  4. baselle Says:
    1235448061

    That happened to me once last month.

    I set foot in the main Seattle lobby. All I wanted to do was stick my tip box cash together with a deposit slip filled out for savings in an express transfer envelope, and skeedadle. I got hey, how are you, from the manager - come over to one of our tellers, blah blah blah. It was in conjunction with a "make a deposit and win something" contest. (I didn't win, so I don't remember any details.) Personal service, sure, but it look longer and they deposited it in checking, the wrong place. I sighed that night (15 minutes of my life wasted) and moved the money to savings online.

  5. frugaltexan75 Says:
    1235448077

    Amber,

    Nice! That's the way to do it!

  6. frugaltexan75 Says:
    1235448218

    baselle,

    Oh man, that would be annoying. They took all that extra time and *still* got it wrong.

  7. lfe Says:
    1235448315

    ohhhhhh!!
    i get ya now, cool

    i used to goto the gym, but then i totally just stopped going. but that's awesome motivation if u work at the gym, you have to like use the gym eh?

  8. frugaltexan75 Says:
    1235448428

    lfe,

    Well . . . because I work at the gym, I get a free membership - so *can* use it whenever I want - doesn't necessarily mean I *do* use it though. Smile

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