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Frustrations

March 1st, 2008 at 06:10 am

Two main frustrating things right now.

1. I received an Explanation of Benefits (EOB)for my root canal showing that my responsibility was $352. That means that I should be getting back about $300.

I've been waiting for that refund check to come - was planning on using it to pay for part of my crown. It still hasn't shown up.

But in todays mail I got a new EOB saying that there was double charge, and that I owe the full $1300!!!

I got on the website and saw that for some reason there were two charges for the same thing on the same date - one of which part was paid, and the other none was paid.

I guess I'll have to wait till Monday to call and find out what is happening and when I can expect my money back!

2. Today I stopped at Walmart to do some early March grocery shopping. One of the items I bought were these La Tortilla Factory tortilla's. I bought 3 pkgs. On the shelf, the only price I saw that came close to what I got was $2.82.

When the cashier rang them up - they rang up at $3.32! I of course spoke up. She ended up taking them all off the receipt. Then I thought she put them all back on?

So after I paid, I went back to the shelf to doublecheck that there was NO $3.34 sign. There wasn't. So I went to Customer Service. The lady took my tortilla package and looked at the shelf. When she came back, she told me that someone must have taken off the upc label for this particular item - but that the price WAS $3.34. But since the label was off, she would go ahead and give me the $3.34 back.

I was happy with that - but then I asked about the other two packages. She then showed me on my receipt that it showed only ONE tortilla pkg charged! So, I ended up having to pay for the two that were not charged.

I guess I should be glad that I got the one package for free. But I do feel frustrated that I was thinking they were $2.82, and through no fault of mine, the correct price tag had been taken off the shelf. I really felt that I should have been given the price difference on the other two items - especially since the only proof she had of the item's cost was what the bar scanner said - and that isn't always correct!

At any rate, I left with 3 pkgs of LTF Tortillas for $6.86, which is less than the $8.46 it would've been for 3 pkgs at $2.82 each.

3. A couple things at work today really frustrated me too. A little too easily almost. Had to bite my tongue really hard a few times.

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